Comments on: Trex Decking Review

By: Sang Ambrosone

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By: Anne Roth

Anne Roth — Mon, 31 Oct 2011 01:27:25 +0000

We have been battling for help with our Trex deck for 2 years. It started spotting a month after it was installed. The contractor said he had another install that same summer and they were having problems also. We sent pictures to Trex and were told it was mold due to where we live. Our neighbors put in a deck the year before with Trex and it is not molding. The Trex Product Specialist, Pat McCarthy, wrote the problem was environmental (not their product) and we should be washing it with special products twice a year. Nothing is making it better and Trex is NO HELP! We are telling all not to buy this product and anyone who comes to our house can see why!

By: Kerry

Kerry — Mon, 15 Aug 2011 13:49:58 +0000

I bought a home in Bend Oregon ( high desert) and the Trex deck is a mess.
The boards are flaking and falling apart and are less than 10 years old.
I contacted Trex, got 3 different stories from 3 different people.
The third person I talked to was a man named Robert who was the “head honcho” or supervisor. He was rude, insulting, and implied I was lying to him about the treatment I got from one of his subordinates.
I am retired now but own a real estate development company. This is the WORST company I have ever dealt with as far as customer service and customer relations.
The builders I have talked to ( several ) have all recommended using wood instead of Trex.

By: Bessie Sparks

Bessie Sparks — Mon, 01 Aug 2011 13:50:45 +0000

I am just sick…deck not even been finished yet and we had a shower of rain and mildew spots appearing…I pored plain water on spots where there was some mud from contractor feet and those spots stand out like sore feet! Am at whitts end…don’t know whether to continue or stop process now. Live in NC.

By: Joe

Joe — Sat, 02 Jul 2011 00:40:12 +0000

Since the original problem Trex had, which was several years ago. I have not had any problems. I have recently been using the Accents line of products without incedent.

Joe.

By: Declan

Declan — Mon, 23 May 2011 01:38:46 +0000

Trex is a bad product, my deck is covered in mold after two years. No help when I called Trex.

By: Dave

Dave — Mon, 18 Apr 2011 15:14:33 +0000

Joe here- The new Trex Trancend line is VERY scratch resistant. Take a look at some sample of that product. Contact me directly at joe@joeprin.com if you want to talk more.

By: Ron

Ron — Sun, 17 Apr 2011 16:21:55 +0000

Erin,
I have a Trex deck and a rough-housing young Lab. His paws do put a lot of surface scratches in the (gray) decking. They eventually “weather” away. But you’ll see them for a time. Not an issue to me, I guess. At least not in comparison to my spendy Trex boards completely disintegrating on their own (surface flaking) after only 5 years. If I was starting over, I would steer WAY clear of Trex.

By: Erin

Erin — Thu, 07 Apr 2011 17:18:16 +0000

I’m thinking about using Trex for my screen porch, however, I’m concerned about my two dogs scratching it? How well does it wear with pets? I’d hate for it to be scratched up in week? Someone recommended I use epay instead but it only comes in one color. The new Trex colors are great. Any help on this is appreciated!
Thanks.

By: Joe

Joe — Fri, 25 Mar 2011 12:57:31 +0000

I haven’t seen or been told about any product issues (problems) in a while. The new Trancends technology has my interest. The cap layer should take care of a lot of the past issues abd be very durable. I guess I’ll find out how it is to work with as I am building a Deck in April with it. Accents has been without problem for me the last several years. I think the “Corn Flaking” and loss of texture (wood grain) is behind us now. On a side note, I do like the new side groove lock fasteners. They take a while to get used to installing, but they do make it look nice.